Tier 1 Service Desk Any City, Ut
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Connecting employers with military veterans!

Posted by: DXC Technology on May 17, 2018


Location:

Any City, UT

Job Description:

Essential Job Functions

Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
Assists less experienced staff in developing appropriate responses.

Basic Qualifications
Bachelor's degree or equivalent combination of education and experience.
Bachelor's degree in business management or related field preferred.
Four or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
Experience working with organizational functional and personnel.
Experience working with fax machines, computer software and telephone technology.
Experience working with help desk software.

Other Qualifications
Business and analytical problem solving skills.
Good communications skills.
Ability to work independently.
Ability to follow oral and written directions.
Ability to understand and apply regulations applying to functional area.

HR. Website URL:

http://jobs.dxc.technology/ListJobs/All%C2%A0

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About DXC Technology

CSC & HPE Enterprise Services are now DXC TECHNOLOGY DXC Technology helps clients harness the power of innovation to thrive on change. For more than 60 years, we have successfully guided the world’s largest enterprises and government agencies through successful change cycles. We take pride in our technology independence and our role as a trusted advisor. Our deep experience gives us a clear and confident vision to help clients navigate the future. As the world’s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations — creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world’s best corporate citizens. We have 170,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities. Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 14 strategic partners: Amazon Web Services, AT&T, Dell/EMC, HCL, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.

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